Must-Have Features For Your Business Phone System

Must-Have Features For Your Business Phone System

If you're still using traditional phones for your business, now is the best time to upgrade to Cloud PBX (Private Branch Exchange). It provides countless benefits for your business. Since it works through an internet connection, it uses Voice over Internet Protocol (VoIP) for making and receiving calls. The servers are run and managed in the Cloud, which means you don't have to spend on expensive hardware costs. Cloud PBX also allows your landline, laptop, desktop and other mobile gadgets to double up as a business phone. To maximise its performance, make sure you have these features.

Cloud PBX Must-Have Features That Benefit Your Business

Call Recording

Recording phone calls is a great way to ensure you don't miss any critical points during remote meetings. You will be able to review what transpired during conference calls. The call recordings are an excellent resource for evaluating daily business dealings and improving your business's performance.

Interactive Voice Response (IVR)

Customers want quick and accurate resolutions when they call your business. IVR allows you to set phone system rules where customers can press specific numbers to get their queries (usually FAQs) answered, or if necessary, get them routed to a live agent. IVR also eliminates the need for a support team to answer every call, allowing them to work on other tasks.

Call Forwarding

One of the benefits of using Cloud PBX is that you can make inbound and outbound calls everywhere as long as there is an internet connection. With a call forwarding feature, your customers, clients and team can reach you through your contact device wherever you are. It also allows you to customise settings. For example, if you're unavailable to take calls, it can automatically go to voicemail or another secondary contact person.

Integration With Other Systems

Cloud PBX that can integrate with other communications tools and software, such as Google Workspace and Microsoft 365, allows your business to have a seamless experience. It means fewer interruptions and a boost in productivity because you have a unified interface - everything is in one place.


When choosing a telco, make sure one of their offerings is strong security measures against hacking and other threats that can leak critical data like customer lists or financial information. A Cloud-based PBX with built in firewalls provides more protection than just installing software on individual computers. It allows remote access without any personal details being vulnerable while simultaneously blocking outside threats.

Customer Support

Although a support team that’s ready to assist you with any concerns isn't so much a feature that you can technically add to a Cloud PBX, it's an offering that a good telco like Comvirt provides. Downtime still occurs, although very rarely and having 24X7 customer support based in Australia can give you confidence that any issues will be taken care of.

Take Advantage Of Cloud PBX Features For Seamless Business Phone System

Cloud PBX is becoming increasingly popular because of the many benefits they offer businesses. If you're looking for a more seamless experience with your business phone system, make sure you ask if your telco offers these added features. Choose those suitable for the needs of your customers, clients, team and business as a whole.

Call our Australian team if you're ready to explore using Cloud PBX. Enjoy its benefits even more, when you switch to a faster, more reliable NBN connection.