How Slow Internet Speed Affects Your Business

Internet connectivity is essential for today's businesses. It's a powerful tool for communicating, accessing information and providing products and services. Equally crucial as stable connectivity is the actual speed at which it's running, because slow internet speed can negatively affect your business.

Four Ways Slow Internet Speed Affect Your Business

Poor Customer Service

Slow internet speed impacts the quality of customer service you provide. Your team may be the most skilled and courteous, but slow internet speed prevents them from providing excellent customer service.

Responding to queries takes longer, and the rate at which your team resolves issues can significantly drop. Poor customer service causes frustration and may lead customers to give unsatisfactory ratings and post unpleasant company reviews online.

Low Employee Morale

A company's profitability largely depends on the performance of its employees. Whilst everyone wants to be effective at their job, unreliable and slow internet connection can cause workforce inefficiency and even inability to perform their tasks.

In a work environment where deliverables pile up, and employees have difficulty meeting deadlines, their morale suffers, and stress levels becomes inevitably high. Over time, it can cause high turnover rates.

Revenue Loss

The goal of any business is to generate revenue, and slow internet speed causes a company to lose money in many ways. Every second an employee is idle due to waiting on critical online tools and other Cloud-based applications, is money down the drain.

Imagine losing a potential customer because they moved to your competition's site due to slow page response. In addition, Google ranks unresponsive sites lower in search results.

Unfavourable Company Reputation

Your company's reputation is at stake every single day. Customers know what they want and expect you to give them their money's worth. Unfortunately, one bad experience with your company can lay the foundation for whether they will stay or leave and if they will recommend or give you a negative online rating.

Remember that every interaction you have with a customer counts. Slow internet speed can cause a simple transactional delay and even a complete operational failure. When not addressed, it can eventually tarnish and damage your reputation.

Slow Internet Speed Affects Your Business, But You Can Avoid It

No company can afford to have a slow internet connection. In today's digital age, businesses must be connected and running at top speed. A slow internet connection is frustrating for employees and customers and can damage your overall brand.

 

Switch over to NBN, Australia's fastest and most reliable connection. It offers speeds of up to 1000 Mbps, and Comvirt's NBN for business plans include features that we can tailor for your company's needs. Contact our Australian team today, and we'll help you get a fast internet connection that you can set and forget so you can focus on what's important - growing your business.